Shipping & Returns
We ship the products as if they were our own! Here are a few testimonials from real Play & Collect Customers!
"Ordered online and had the 3 large funko rides (hogwarts express) shipped to the UK. Each box was all packed in one right size box and correctly packed and padded out for the journey to the UK. Boxes in great condition on arrival in a short time and with a happy customer. I will deffinately order again and recommend to others xx"
- Laura J.
I'm in the UK and ordered a lot from Play & Collect on the 17th February. Not only was the bag well priced and cheaper than available anywhere else, but the shipping cost was really reasonable. As the bag was coming from Canada and, I believe, I am Play & Collects first customer from the UK - I was expecting delivery to take a while and possibly a few issues with the delivery/order. I couldn't have been more wrong. I was supplied with a tracking number as soon as it was available and the bag was delivered, in perfect condition and exactly as described on the 25th February!! A lot of companies in the UK would have taken longer to deliver than that! I will definately use these guys again and I'm already adding things to my basket ready for my next order! Top company!
Follow the link below to see some of our packaging unboxed!
Virtually all items are shipped the same or next business day. Business days are Monday to Friday excluding holidays. Costs, shipping services and approximate delivery times are calculated based on ship to location at checkout. Note that delivery times start on the next business day after we receive payment for your order.
While almost all orders arrive in a reasonable time frame, please understand that the Post Office does not guarantee shipping times. We work very hard to get orders to our shipper as quickly as possible but when we pass it to them we have no control over the process after that. Our policy is to wait 1 month (Latin America & select other slow mail system countries - up to 2 months) before processing a claim for a "lost" shipment. If something is lost a refund will be provided.
Customs/Duties/Taxes for customers who live outside Canada and the USA...
...Import duties and taxes are not included in the item price or shipping cost. In our experience this very rarely happens, however these charges are the buyer's responsibility.
...NOTE: UK customers are charged VAT during checkout. We pay our shipper the VAT and then, as the importer of record they clear customs and pay VAT directly to HRMC. This allows packages to get to UK customers with no customs delays and no surprise fees at the door.
Pick Up in Store FREE. Local customers can choose this option and pick up at our Beamsville store. Note that all products are not at our retail store location, so it is advisable to call the store after placing your order to ensure your product(s) are there when you arrive.
You may return most items within 30 days of receipt, for an replacement (same title only) or a refund if a replacement is unavailable. All shipping and handling costs are non-refundable, except in the event that the return is a result of our error or the item is defective. In those cases, we'll also pay reasonable return shipping costs via regular mail.
We do not accept returns of the following items:
- Any product missing the serial number or UPC.
- Any product with missing parts.
- Any NEW product (ordered in error) that has been opened or missing a security seal (if originally present).
- Any product that is broken or obviously damaged by the customer.
- Any product with a missing or used activation code.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond asap with instructions for how to return items from your order.
**Order 4 POP's or less they are shipped with complimentary pop protectors. Order 5 or more we bubble wrap and double box to survive the apocalypse**
*PLEASE NOTE THAT SOME OF OUR DISCOUNT COUPONS HAVE BEEN ALTERED DUE TO THE INCREASE IN SHIPPING FEE'S* BE SURE YOUR FULL ADDRESS IS CORRECT, PLAY & COLLECT IS NOT RESPONSIBLE FOR ANY ORDER DELIVERED TO THE WRONG PLACE BASED ON DATA ENTRY ERROR